ac99's Privacy Policy — Your Data Is Safe With Us
This document provides a complete description of how your personal information is collected, used, and protected on the ac99 platform.
This Privacy Policy ("Policy") applies to users ("you" or "user") of the ac99 platform and website ac99.lat. This Policy describes what information we collect, how it is used, who it may be shared with, and what steps we take to protect your information.
By registering an account on ac99 or using our services, you are considered to have agreed to the terms of this Privacy Policy. We may update this Policy periodically; after each update, the date on this page will change.
What Information We Collect
To manage your account on ac99, provide services, and ensure security, we collect the following types of information:
Identity Information
- Full name and date of birth
- National ID or passport number (for age verification)
- Email address and mobile number
- Username and password (in encrypted form)
Financial Information
- bKash, Nagad, Rocket or Upay account number (for transaction verification)
- Bank account details (for bank transfers)
- Deposit and withdrawal transaction history
Technical Information
- IP address and device identifiers
- Browser type and operating system
- Cookies and session data
- Login date, time and location
Usage Information
- Gameplay history and preferred game categories
- Betting patterns and session duration
- Records of communication with customer support
- History of promotional offer uptake
Purpose of Data Use
ac99 uses your information only for specific, legitimate, and transparent purposes. Those purposes are described in detail below:
2.1 Account Management and Service Delivery
Collected information is used to create, verify, and maintain your account. This includes login verification, password recovery, and ensuring account security. Financial information is used to correctly process each transaction on ac99 and to complete deposits and withdrawals.
2.2 Age and Identity Verification
ac99 is operated for people aged 21 and above only. We therefore collect and verify relevant information to confirm the age and identity of each account. This is an integral part of responsible gaming.
2.3 Security and Fraud Prevention
By monitoring IP addresses, device information, and transaction patterns, we detect and prevent potential fraud, money laundering, or unauthorized access. Ensuring the security of every account is one of ac99's top priorities.
2.4 Customer Service Improvement
By analysing your usage patterns, we improve the platform experience. Topics discussed in customer support chats help us raise our service standards. ac99's 24/7 live chat and email support team uses this information to provide more effective assistance.
2.5 Communication and Notifications
Your email and mobile number are used to send important account-related notifications, security alerts, and transaction confirmations. If you have consented to promotional communications, information about bonuses and offers may also be sent.
Cookies and Tracking Technologies
The ac99 website uses cookies and similar technologies to improve the user experience and maintain platform performance.
Essential Cookies
These cookies are essential for the basic functionality of the website. Without them, login sessions, form submissions, or secure browsing are not possible. Users cannot disable these cookies because they are directly required for service delivery.
Performance Cookies
These cookies help remember your preferred language, game categories, and display settings. This makes your experience more personalised on each visit.
Analytics Cookies
Analytics cookies are used to understand which pages are used most and where there are opportunities for improvement. This information is not personally identifiable and is processed in the form of aggregate statistics.
Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some platform services to not function correctly.
See your browser's help section for more details or contact us at [email protected].
Sharing Information with Third Parties
Payment Processors
Information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment processor. For bank transfers, necessary information is also exchanged with the relevant bank. This information is used solely for transaction processing.
Technology Service Providers
Trusted third-party services are used for the technical operation of the site, such as server hosting and cybersecurity firms. These organisations work on behalf of ac99 under strict confidentiality agreements and may not use the information they receive for their own purposes.
Legal Obligations
Where we are required to comply with applicable law, a court order, or a legitimate request from a government authority, information may be provided. Such disclosure is always limited to the minimum amount necessary.
Fraud Prevention Agencies
In cases of suspicious account activity or financial fraud, we may share information with relevant prevention agencies. This is done to protect all members of the platform.
Data Protection Measures
ac99 has implemented both technical and administrative security measures to keep your information safe:
SSL Encryption
All data transmissions are secured by SSL/TLS encryption, which protects the exchange of information between your browser and our servers.
Secure Storage
All sensitive data stored is kept in encrypted databases. Passwords are never stored directly — only encrypted hashes are retained.
Continuous Monitoring
Our security team monitors systems around the clock and immediately detects and responds to any unusual activity.
Access Controls
Access to your information is granted only to authorised personnel, and every access is logged.
Regular Audits
Regular internal and external security audits are conducted to ensure the effectiveness of security measures.
Rapid Response
In any security incident, our incident response team acts quickly and notifies affected users in a timely manner.
Your Rights and Options
ac99 believes that every user should have proper control over their own information. To this end, we ensure the following rights:
6.1 Right to Access Information
You can access your account at any time to view your stored personal information. If you need more detailed information, please submit a request to [email protected].
6.2 Right to Correct Information
If any of your information is incorrect or incomplete, contact us to have it corrected. Maintaining accurate information is important for both parties.
6.3 Right to Unsubscribe from Promotional Communications
If you no longer wish to receive promotional emails or messages from ac99, you can use the opt-out option at the end of any message or let us know at [email protected]. Transaction and security notifications cannot be turned off.
6.4 Right to Close Your Account
If you no longer wish to use ac99's services, you may request to close your account. Upon closure, your information will be retained for the period required by applicable legal requirements and financial regulations.
6.5 Right to Data Portability
In certain circumstances, you may request a copy of your information in a common, machine-readable format. Contact [email protected] to make this request.
Data Retention Period
ac99 retains your information only for as long as necessary. The retention period depends on the type of information and applicable legal requirements:
- Active account information: For as long as the account remains active and for the purpose of providing the required services.
- Financial transaction records: For the period determined by financial regulations and audit requirements.
- Age and identity verification documents: For the specific period required by law.
- Customer support communications: For a reasonable period to ensure service quality.
- Closed account information: For the period necessary to fulfil applicable legal obligations after account closure.
What happens when the period ends?
When the retention period expires, we securely delete or anonymize that information so it is no longer linked to any individual.
Protection of Minors
ac99 provides services only to people aged 21 and above. We do not knowingly collect personal information from anyone under 21. The age of every new account is confirmed through a verification process.
If we become aware that someone under 21 has opened an account, that account will be closed immediately and the associated information will be deleted. If a parent or guardian suspects their child has opened an account, please contact us at [email protected].
Privacy Policy Changes
Notice of Changes
ac99 reserves the right to update this Privacy Policy at any time. For significant changes, we will send a notification to the registered email address and update the "Last Updated" date on this page.
Use After Changes
Continued use of the ac99 platform after an update will be taken as your agreement to the revised policy. We therefore recommend that you review this page regularly.
Privacy Contact
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact ac99:
Email Support
Contact our support team directly for any privacy-related matter:
Including "Privacy Request" in the subject line of your email helps us respond more quickly.
Live Chat
For urgent questions, use our 24/7 live chat service. Our support team is ready to assist in both Bengali and English.
Live chat support is available around the clock.