Frequently Asked Questions
Answers to all your questions about ac99
Deposits, withdrawals, cricket betting, accounts, and bonuses — everything you want to know about using ac99, all in one place.
Whether you are new to ac99 or a regular player, many questions come to mind — from opening an account and making your first deposit, to using bonuses, cricket betting, and fast withdrawals. On this page we have arranged the most frequently asked questions into four categories so you can find the right answer as soon as you look. If your question is not here, our 24/7 support team is always by your side.
Frequently Asked Questions
How to Deposit Money
ac99 does not charge any deposit fee of its own. However, your mobile banking service or bank may deduct a small transaction charge according to its own policies. For details, check the terms of the relevant payment service or ask our support team — they will let you know right away.
After logging in, go to the Cashier or Deposit section and select Nagad as your payment method. Send money from your Nagad app to the number shown, then enter the transaction ID in the form and submit. If successful, the balance will be added to your ac99 account within a few minutes.
The minimum deposit amount at ac99 is ৳200. This applies equally to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. You can start small and get familiar at your own pace.
ac99 currently supports five payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major Bangladeshi banks such as Dutch-Bangla, BRAC, and Islami Bank). The minimum deposit is ৳200 for all methods and there is no platform charge.
It usually takes a few minutes for the balance to appear after payment. Wait a moment and refresh the page. If the issue persists, contact us via live chat with a screenshot or transaction ID of the payment — our support team will verify and resolve it quickly.
Cricket & Sports Betting
Yes, ac99 offers live in-play betting. Even after a match has started, you can view real-time changing odds and place bets. This is especially popular with experienced bettors as it gives them the opportunity to read the flow of the game and make decisions at the right moment.
ac99 offers several popular markets for cricket. These include match winner (which team will win), total runs over/under, top run scorer in the first innings, man of the match, and runs per over markets. Special markets such as which team will win the toss in a Bangladesh vs India match are also frequently available.
Yes, ac99 offers betting on major international cricket events including the Bangladesh Premier League (BPL), T20 World Cup, and IPL. During the season, matches from these tournaments are available in the Sports section where you can place bets on your preferred matches.
If a match is abandoned due to rain or the umpires declare a no-result, all bets are generally refunded. Specific conditions apply based on how many overs of the match were completed and the sports rules in effect. Please refer to our Terms and Conditions page for detailed rules.
Yes, ac99 supports accumulator (or combo) bets. You can combine multiple events or markets into a single bet, and each set of odds multiplies together to increase the total potential payout. However, if any one selection is wrong, the entire bet is lost — so please play responsibly.
Account & Login
To register at ac99, you need an active mobile number and some basic information. Go to the registration page, fill in the form, and activate your account using the verification code sent to your mobile. Please note that ac99 is for users aged 21 and above only.
On the login page, click the "Forgot password?" option. Enter your registered mobile number or email — a recovery link or code will be sent there. Use the code to set a new password. If you have trouble, contact live chat support.
Yes, after logging in you can go to Profile Settings to update your name, email, and contact information. Identity verification may be required to change certain sensitive details. For your security, check your password immediately after making any changes.
To make your password strong, use at least 8 characters — a combination of uppercase letters, lowercase letters, numbers, and special characters is recommended. Do not use someone else's name or easily guessable information as a password. Usernames must be unique and may not be changeable once set.
No, each player may hold only one account. Creating multiple accounts is a violation of our rules and carries the risk of bonus cancellation and account suspension. If you have a problem with an existing account, contact support — it can be resolved without creating a new account.
How to Withdraw Money
The standard withdrawal time at ac99 is 30 minutes to 3 hours. In most cases, money reaches your bKash, Nagad, Rocket, or other payment method within this timeframe. For bank transfers, the bank's own processing time may be added.
Yes, but the wagering requirement must be met first. The wagering requirement for ac99's welcome bonus is 15 times — applicable on the bonus amount only. Example: for a ৳1,000 bonus, wager ৳15,000 to be able to withdraw the bonus winnings. After the requirement is fulfilled, withdrawal can be made through the completely normal process.
"Pending" means the request is under review. This is generally part of an automatic security verification process. If it remains pending for more than 3 hours, contact live chat with the withdrawal reference number. If your account information has not been fully verified, it may take longer.
Yes, ac99 offers withdrawal services 7 days a week, 24 hours a day. Whether it is night or Friday-Saturday, requests can be made at any time and processing is aimed to be completed within 30 minutes to 3 hours.
The minimum withdrawal amount at ac99 is ৳800. This applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. If you request a withdrawal below this amount, the system will not accept it, so make sure you have met the minimum before submitting a request.
Didn't find your answer?
If you could not find the answer to your question on this page, do not worry. The ac99 support team is ready for you 24 hours a day, 7 days a week — assistance is available in both Bengali and English.
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